FAQS

• We want your shopping experience to be as secure and stressfree as possible. To ensure this, we ask you to create an account with us, this process is very easy and will ensure speed and safety when placing online orders with us. Once you have created your account, there are a number of ways to browse the site.
• If you are happy with the order, confirm the payment and the item(s) will be dispatched to you in due course with tracking information to follow.
• If you have any further queries please use our “Contact Us” .

CAN I CANCEL OR AMEND MY ORDER ONCE I’VE PLACED IT?

• We stipulate that cancellations and amendments can only be carried out within the initial stages of the order being processed. Orders can only be cancelled or amended if the order status within the shipping system is "staging". Once your order is in "picking" unfortunately we cannot process any cancellations or amendments from this stage as the shipment of your order has been arranged and is now un-editable. Please contact our Customer Service Representatives to arrange for any cancellations or amendments to be made before your order has moved from staging. Out of hours cancellation policy: We always try to facilitate cancellations. However, if a cancellation request is made out-with our Customer Services hours, we cannot guarantee that it will be granted. Requests are dealt with in numeric order within our Customer Services hours and your order may have moved through our shipping process by this point. Please note: We cannot facilitate cancellations of any clearance or sale orders once the order is placed. If you have any further queries please use our “Contact Us”.